Refund & Cancellation Policy
There is a $25.00 cancellation/refund fee.
This applies per child per set of lessons.
The pool must be informed and the remaining refund processed no later than the Wednesday evening prior to the start date of the set of swimming lessons, otherwise no refund will be given.
If more than 2 weeks notice is given from the start of the lesson set, the lesson(s) may be transferred to another date at no charge/fee, provided there is availability in the correct level(s).
What happens if my child is in the wrong level?
Make sure you know what level your child(ren) are in when you are registering them. Either have their most recent report card ready when registering or bring them by one of the outdoor pools for an evaluation.
The most common issue we encounter is when children register for multiple set of swimming lessons before they start. Our staff will work with you to estimate your children's progress, but there are no guarantees they will be in the correct level after the first set of lessons. examples:
child is signed up for Swimmer 1 for Set 1 & Set 2. They complete Swimmer 1 after Set 1 and are now in the wrong level for Set 2.
child is signed up for Swimmer 3 for Set 2 and Swimmer 4 for Set 4. They do not complete Swimmer 3 after set 2 and need to repeat it. They are then in the wrong class for Set 4.
In cases like the above, our first goal is to find space in the correct level so your kid(s) can keep swimming. In the unfortunate case we are not able to find the correct level due to class space, availability, scheduling, etc. a full refund will be issued with no fee.
Wondering why we have our refund policy? Check the FAQs page for more info.